The Property Ombudsman (TPO)

The Property Ombudsman

Visit The Property Ombudsman (TPO)

The Property Ombudsman (TPO) provides fair and reasonable resolutions to disputes between members of the public and estate agents who are members of the TPO Scheme or who have registered with the TPO Approved Estate Agents Redress Scheme. Firms who are members, follow the TPO Code of Practice for Residential Sales.

National Homes Network (NHN)

National Homes Network

Visit National Homes Network (NHN)

The National Homes Network (NHN) has been established for over 30 years and is a specially selected and approved group of independent estate agents throughout England, Scotland, Wales and Southern Ireland, approaching 250 offices in total. Each hand-picked estate agency firm is recognised for their professionalism and standards of service.

National Approved Letting Scheme (NALS)

National Approved Letting Scheme (NALS)

Visit National Approved Letting Scheme (NALS)

The National Approved Letting Scheme (NALS) is an accreditation scheme for lettings and management agents offering peace of mind to landlords and tenants in knowing that they are dealing with a firm which agrees to meet defined standards of customer service, together with having in place the necessary insurances to protect clients' money plus a customer complaints procedure offering independent redress.




Look out for the SAFEagent logo!

Letting agents displaying the SAFEagent logo are part of a Client Money Protection (CMP) Scheme which ensures that they are protecting their clients monies.

The Property Ombudsman Lettings (TPO)

The Property Ombudsman Lettings

Visit The Property Ombudsman Lettings (TPO)

The Property Ombudsman (TPO) Scheme provides a free, fair and independent service for dealing with unresolved disputes between member agents and tenants and landlords of property in the UK. The TPO is a member of the British and Irish Ombudsman Association and follows the standards and rules of the association. The Ombudsman is totally independent of the TPO Scheme member agents and reports directly to the TPO Council, which has a majority of non-industry members.



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